FAQ
Bike Questions

 

Where can I obtain an owners manual for my bike?
You can download an owner's manual by clicking HERE
What kind of warranty do you offer on your bikes?
Our Limited Lifetime Warranty can be viewed by clicking HERE
WhatI just purchased a K2 Bike and I can't find anything about it on your web site. How can I get more information?
The K2 website is designed to highlight the bikes sold through independent bike dealers. K2 also makes bike models that are sold through large retail chains. You can find information about these bikes on the retailers' websites. Please feel free to contact our K2 service team at 631-780-5360 option 2 if you need more information.
I've been riding K2 for many years. How can I get some free stickers?
We appreciate your loyalty and support of our brand. Please send a self addressed stamped envelope to:K2 Bicycle Company | Attn: Sticker Request1600 Calebs Path Extension, Suite 203 Hauppauge, NY 11788This is for US residents ONLY. If you are outside of the US please contact your distributor.
How do I submit a warranty claim on my bicycle?
All warranty claims should be submitted through the dealer where the bike was purchased. The dealer will inspect the bike and contact us for parts if the warranty is still in effect.
How do I go about registering my bicycle?
The registration process is a simple one. Registration can be made by clicking HERE
I broke my derailleur hanger. How can I get a replacement?
You can purchase a replacement derailleur hanger by contacting customerservice@eccyclesupply.com
Can I purchase touch-up paint from you for my frame?
We do not have touch-up paint available. The paint used on bikes does not work well in a brush on application. Please look for enamel-based model paint such as the brand Testors. They carry a wide array of colors and would be your best option.
Where is K2 Bike Located?
K2 Bike/East Coast Cycle Supply's corporate office is located at: 80 Smith Street, Farmingdale, NY 11735
How can I get a K2 Bike print catalog?
Visit your nearest dealer to request a catalog or download a pdf version of the catalog by going to the Catalog PDF menu item above. Use our dealer locator to find your nearest dealer. Click here for Canadian and International Dealers.
Do you still sell parts for Pro Flex bikes?
We are sorry that we longer carry parts for Pro Flex bicycles. Please contact one of the following companies: www.risseracing.com and www.j6shocks.com.
Where do I find prices for K2 Bike products?
Contact an authorized K2 Bike dealer for the most current pricing. Use our dealer locator to find your nearest dealer. See also Canadian Dealers and International Distributors
What size bike should I buy?
K2 Bike uses the exclusive K2 Fit System. You can find more info on the K2 Fit System HERE. It's always best to be fit by a qualified bike shop to ensure bicycle comfort and fit.Use our dealer locator to find your nearest dealer